OiVoxFor account help, safety reports, purchases and privacy requests.
Support email pending verification. Not ready for formal submission.
LET’S FIGURE IT OUT
A little help goes a long way.
Questions about your account, a conversation or your data? Start here.
What to include
Your OiVox nickname, device and app version, the approximate time, and a clear description of what happened. Never send your password or payment-card details.
An urgent safety concern?
Block the user to stop unwanted contact and report the harmful voice, message or interaction in the app. In immediate danger, contact local emergency services.
Before you write
Opening Voice Earth
Record and share your own 7-second clip first. If discovery stays locked, check your connection and include your device and app version in your email.
Messages and video calls
A heart does not open a chat. Send a connection request and wait for mutual acceptance before messaging or calling.
Translation and AI suggestions
Check the cost and any data-sharing notice before use. AI may get the meaning wrong; ask the other person to clarify important details.
Coins and store purchases
For a store-billed refund, use Apple or Google’s refund process. For a missing balance or feature charge, include the order reference and approximate time, never your card number.
Account and data requests
Start with Privacy & Account in the app. Use the account and data page for deletion guidance or prepare an email if you cannot access your account.
Account & data requestsMicrophone or camera trouble
Check microphone or camera access in device settings and your connection. These permissions are needed for the relevant recording or call feature.